managed IT services Wilmington NCAlthough many people believe they understand “managed services“, they find it difficult to define it. What exactly are managed services? What does it really mean to receive managed service?

What are Managed Services?

Managed services is a term that refers to an outsourced IT service provider who manages your IT solutions. Managed services providers (MSPs) oversee and manage IT solutions, which typically include servers and networks, software and technology infrastructures and data backup systems. They also manage network security and risk management.

Managed services are a way to outsource the management of these systems without having to hire an employee.

What does Managed Services Offer?

Every managed service provider has a different offering, so make sure to carefully review your agreement to ensure you understand what your expert is expecting. These services could include:

  • Monitoring and testing of networks
  • Assisting in network security and risk mitigation
  • Bandwidth and connectivity
  • Providing data storage
  • Installations and upgrades management
  • Implementing software patches and suggesting their implementation
  • Hosting web sites
  • Virtualization or network provisioning
  • Monitoring and reporting on performance
  • Technical support via help desk

Why should you use Managed Services

Managed services can improve operations and reduce expenses by delegating general management and monitoring tasks from an in-house team and transferring them to an external team that is better equipped.

Managed services offer 24/7 monitoring of IT systems without the expense and inconvenience associated with hiring an in-house employee.

This also increases security because it takes control of the security of your network, data and networks from one person and puts it in the hands and hands of an entire team that follows strict protocols and systems. It’s easy to overlook certain aspects of your IT security or monitoring. A managed services company, however, is designed to monitor and mitigate potential threats and malfunctions and to manage them as quickly as possible.

This also allows you to free up your internal IT staff’s time. It takes a lot of time to monitor and manage information technology. This is why it is important to delegate this part of IT management to an external team. Your internal IT team will be able to focus more on the day-to-day issues and have more strategic thinking.

The benefits of a managed service provider (MSP).

Although the benefits of hiring a managed service provider vary depending on who you hire, they often include:

  • Higher efficiency and lower costs You can get round-the-clock monitoring for a fraction of the cost of an in-house 24/7 team.
  • Greater expertise. You don’t have to rely on the knowledge of just a few people in the company. Instead, you can benefit from the expertise and experience of an outsourced managed service team.
  • Security. A higher level of security is possible when you use an outsourced managed service provider. They offer round-the-clock monitoring, which prevents you from “putting all your eggs into one basket” by a single employee.
  • Predictable pricing. Predictable pricing.
  • You are less likely to be sued. You have less risk when you use an external managed service team.
  • Service agreements. Managed service providers offer a comprehensive list of deliverables, which is often more than a full-time employee.
  • Support after hours and holidays. Your technology and servers will not be affected if your employees are away on a holiday or weekend. Managed services providers provide 24/7 support and monitoring, even on weekends and holidays.
  • Certifications with higher standards. Managed services are made up of many technology vendors and must have more current certifications than an in-house IT specialist. This allows for more knowledge and better decision

Are Managed Services Available for Design and Implementation of IT Services

Many people are curious if managed services can also refer to the design and implementation IT services. Traditionally, “managed services” meant management of existing IT systems. However, managed services providers (MSPs), which offer design and implementation services, can be a one-stop shop for all your IT service needs.

What can we do to help?

Would you like to learn more about managed services? Or would you prefer to schedule a no-obligation, free consultation? We’d love to hear from you. Complete the form to the right or give us a call.

SpartanTec, Inc.
Wilmington, NC 28412
(910) 218-9255